Find answers to our most frequently asked questions.

You’ll find the answers to some of our most frequently asked questions below. Simply select the relevant service. If you can’t find the answer you’re looking for, please get in touch and we’ll be happy to help.

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  • In the interests of everyone’s safety, storage of the following items is not permitted:
    • Food or perishable goods – unless securely packed so protected from vermin
    • Living plants or living creatures
    • Combustible or flammable materials or liquids
    • Explosives, weapons or ammunition
    • Chemicals, radioactive materials, biological agents
    • Toxic waste, asbestos or any other materials of a dangerous nature
    • Items that emit any fumes or odour
    • Illegal goods
    • Compressed gases
  • Should you have any doubt about any item you are considering storing, please ask a member of our staff.

You can pay by cheque, credit/debit card or online. A popular option is to pay by direct debit if you are storing for a longer period of time.

If it’s worth storing, then it’s worth insuring. We do provide competitively priced insurance for your items whilst in store (priced on a per £1000 of coverage per 4 week rental period). With the insurance that you can purchase with Squab, all of your  goods in our storage facilities are insured against most major risks – fire, theft due to forced entry, flood and water damage, impact by aircraft.

For our crate (mobile) storage, should your container be involved in an accident, either at our warehouse or whilst in transit, you will be covered. However, our standard liability does not cover damage to any of your items due to the manner in which they are loaded by you – containers will be subject to a small amount of movement, and as such, packing of fragile items should be made in such a manner as to prevent damage.

In many cases, household insurance may cover individual items against “accidental damage” whilst in store – it’s worth checking with your insurer.

We also ask all of our self-storage customers to sign an insurance declaration when they move into store.

No! You simply pay for the storage you use. We provide you with a padlocks, and your security fob when you move in.

For crate (mobile) storage, there’s an additional charge for any deliveries of containers made to your home using our mobile storage service and we have a simple access charge of £18 inc. VAT for each access you make.

Be aware that other companies may sneak in extra charges or might include “initial discounts” where the price will rise after just a few weeks in store. You may also incur charges when you leave the store, finding that you need to give several weeks’ notice, or even pay “out of store charges”. You won’t find hidden charges with us.

We always try to offer each and every customer the best value for money – this is already reflected in our prices. We are aware that lots of storage businesses may offer a variety of discounts to start with but you will quickly discover that over a longer period of time your rental charges increase.

We’re happy to offer a 5% discount for payment of the first six months in advance and 10% for the first 12 months paid in advance.

You only pay for the storage you use, but we usually ask for seven days’ notice to allow us time to close your account.

We usually ask for a day’s notice before you want your storage to allow us to have the contract ready for when you arrive, but in the event of short notice we will always have some storage space available for you.

    • Always use good quality boxes
    • Always fill boxes to capacity to prevent boxes collapsing
    • Heavy items e.g. Books, CDs and LPs should be packed into small boxes, making them easier to lift and carry
    • Garden equipment should be cleaned before storing
    • Always load the heavy items first and put the lighter items on top
    • Never load heavy items onto soft furnishing
    • Always place protective coverings on all furniture
    • Always stack pictures and mirrors on their ends, never lay them flat
    • Try to distribute the weight evenly (for crate/mobile customers only)
    • Dismantle any furniture where possible to maximise your loading space
    • Do not load wet/damp items
    • Do not load essential items, e.g. keys and passports
  • It is advisable to make an inventory and you will need to know which unit to request should you need to access anything. Please don’t hesitate to get in touch if you need further advice.

Yes! We make every effort to ensure our warehouse is safe, clean and secure. Our sites have 24 hrs digital CCTV and intruder and fire alarms linked to the police/fire services. All self-storage units are individually alarmed too.

We don’t mind anyone accessing your unit as long as you have provided us with written permission i.e. an email or letter. We will reserve the right to turn anyone away from accessing unless we are happy that they are approved and can provide identification.

There’s a minimum of one day and no maximum, which means that we charge you up until the day that you are in store providing you with the fairest pricing policy we possibly can.

Our trailers aren’t big and easily fit it into a double parking space or on to most driveways. We would ask that you either park some cars in the spot where you want the trailer to go or leave space on the driveway. The great benefit of this type of storage is that we deliver right up to your door so why not take advantage of this and make sure you clear the space to avoid any unnecessary carrying!

Please let us know as soon as possible if you don’t wish to use the storage. We won’t make any cancellation charges but we would ask that you give us as much notice if you using the mobile trailer service as it will enable us to fulfil another booking if required.

Unfortunately we are unable to provide you with assistance for unloading/loading the container, however we can provide you with a quotation for moving the goods in to store.

We are happy to leave a container with you for up to day, normally making the collection no later than 1600 hrs on a weekday. At weekends, we like to pick the trailer up around 1300 hrs but we are able to make alternative arrangements to leave the container with you longer if need be.

If loading goods into the store, always make sure that you have everything ready to go before the container arrives, that way you can spend more time maximising your space in the container.

We don’t like leaving the trailer with you overnight due to security concerns for your possessions and our trailer.

You can access your storage 8am-8pm, seven days a week. However, for crate storage, please note that you’ll need to provide us with two working days’ notice before accessing your unit as we need to locate your container and put it in to one of our loading bays. There is a standard access charge of £15 plus VAT for each access and this simply covers the time it takes for us to move your container out of the store to the loading bays.

All storage is within an environmentally/humidity-controlled warehouse which is fire and intruder alarmed. We always encourage you to come and take a look at the warehouse – just drop in during our office hours, no need to phone ahead!

Our self-storage units come in a range of sizes, from smaller locker size to double garage size. For specific dimensions, please get in touch.

Our crate (mobile) storage is one size, which is suitable for most household items, including large items of furniture. Container volume = 250 cubic feet (7.1 cubic meters). Height = 7ft (2.1m), Width 5ft (1.5m) & Height = 7ft (2.1m).

Click here to view our handy hints for moving into store.

  • In the interests of everyone’s safety, storage of the following items is not permitted:
    • Food or perishable goods – unless securely packed so protected from vermin
    • Living plants or living creatures
    • Combustible or flammable materials or liquids
    • Explosives, weapons or ammunition
    • Chemicals, radioactive materials, biological agents
    • Toxic waste, asbestos or any other materials of a dangerous nature
    • Items that emit any fumes or odour
    • Illegal goods
    • Compressed gases
  • Should you have any doubt about any item you are considering storing, please ask a member of our staff.

If it’s worth storing, then it’s worth insuring. We do provide competitively priced insurance for your items whilst in store (priced on a per £1000 of coverage per 4 week rental period). With the insurance that you can purchase with Squab, all of your  goods in our storage facilities are insured against most major risks – fire, theft due to forced entry, flood and water damage, impact by aircraft.

For our crate (mobile) storage, should your container be involved in an accident, either at our warehouse or whilst in transit, you will be covered. However, our standard liability does not cover damage to any of your items due to the manner in which they are loaded by you – containers will be subject to a small amount of movement, and as such, packing of fragile items should be made in such a manner as to prevent damage.

In many cases, household insurance may cover individual items against “accidental damage” whilst in store – it’s worth checking with your insurer.

We also ask all of our self-storage customers to sign an insurance declaration when they move into store.

We always try to offer each and every customer the best value for money – this is already reflected in our prices. We are aware that lots of storage businesses may offer a variety of discounts to start with but you will quickly discover that over a longer period of time your rental charges increase.

We’re happy to offer a 5% discount for payment of the first six months in advance and 10% for the first 12 months paid in advance.

We usually ask for a day’s notice before you want your storage to allow us to have the contract ready for when you arrive, but in the event of short notice we will always have some storage space available for you.

Yes! We make every effort to ensure our warehouse is safe, clean and secure. Our sites have 24 hrs digital CCTV and intruder and fire alarms linked to the police/fire services. All self-storage units are individually alarmed too.

There’s a minimum of one day and no maximum, which means that we charge you up until the day that you are in store providing you with the fairest pricing policy we possibly can.

Please let us know as soon as possible if you don’t wish to use the storage. We won’t make any cancellation charges but we would ask that you give us as much notice if you using the mobile trailer service as it will enable us to fulfil another booking if required.

We are happy to leave a container with you for up to day, normally making the collection no later than 1600 hrs on a weekday. At weekends, we like to pick the trailer up around 1300 hrs but we are able to make alternative arrangements to leave the container with you longer if need be.

If loading goods into the store, always make sure that you have everything ready to go before the container arrives, that way you can spend more time maximising your space in the container.

We don’t like leaving the trailer with you overnight due to security concerns for your possessions and our trailer.

All storage is within an environmentally/humidity-controlled warehouse which is fire and intruder alarmed. We always encourage you to come and take a look at the warehouse – just drop in during our office hours, no need to phone ahead!

Click here to view our handy hints for moving into store.

You can pay by cheque, credit/debit card or online. A popular option is to pay by direct debit if you are storing for a longer period of time.

No! You simply pay for the storage you use. We provide you with a padlocks, and your security fob when you move in.

For crate (mobile) storage, there’s an additional charge for any deliveries of containers made to your home using our mobile storage service and we have a simple access charge of £18 inc. VAT for each access you make.

Be aware that other companies may sneak in extra charges or might include “initial discounts” where the price will rise after just a few weeks in store. You may also incur charges when you leave the store, finding that you need to give several weeks’ notice, or even pay “out of store charges”. You won’t find hidden charges with us.

You only pay for the storage you use, but we usually ask for seven days’ notice to allow us time to close your account.

    • Always use good quality boxes
    • Always fill boxes to capacity to prevent boxes collapsing
    • Heavy items e.g. Books, CDs and LPs should be packed into small boxes, making them easier to lift and carry
    • Garden equipment should be cleaned before storing
    • Always load the heavy items first and put the lighter items on top
    • Never load heavy items onto soft furnishing
    • Always place protective coverings on all furniture
    • Always stack pictures and mirrors on their ends, never lay them flat
    • Try to distribute the weight evenly (for crate/mobile customers only)
    • Dismantle any furniture where possible to maximise your loading space
    • Do not load wet/damp items
    • Do not load essential items, e.g. keys and passports
  • It is advisable to make an inventory and you will need to know which unit to request should you need to access anything. Please don’t hesitate to get in touch if you need further advice.

We don’t mind anyone accessing your unit as long as you have provided us with written permission i.e. an email or letter. We will reserve the right to turn anyone away from accessing unless we are happy that they are approved and can provide identification.

Our trailers aren’t big and easily fit it into a double parking space or on to most driveways. We would ask that you either park some cars in the spot where you want the trailer to go or leave space on the driveway. The great benefit of this type of storage is that we deliver right up to your door so why not take advantage of this and make sure you clear the space to avoid any unnecessary carrying!

Unfortunately we are unable to provide you with assistance for unloading/loading the container, however we can provide you with a quotation for moving the goods in to store.

You can access your storage 8am-8pm, seven days a week. However, for crate storage, please note that you’ll need to provide us with two working days’ notice before accessing your unit as we need to locate your container and put it in to one of our loading bays. There is a standard access charge of £15 plus VAT for each access and this simply covers the time it takes for us to move your container out of the store to the loading bays.

Our self-storage units come in a range of sizes, from smaller locker size to double garage size. For specific dimensions, please get in touch.

Our crate (mobile) storage is one size, which is suitable for most household items, including large items of furniture. Container volume = 250 cubic feet (7.1 cubic meters). Height = 7ft (2.1m), Width 5ft (1.5m) & Height = 7ft (2.1m).

Most of our customers use our online ordering service by visiting our Box Shop at www.squabstorage.co.uk. It is a quick, easy and secure way to order and pay for the items you require. However, if you have any queries for our team, you can call our offices on the following numbers:

Leamington Spa – 01926 882282
Daventry – 01327 760137
Evesham – 01386 577477

No. Currently, we do not offer a delivery service.
For Leamington Spa orders, please collect from:
Squab Hall, Harbury Lane, Bishops Tachbrook, Leamington Spa, Warwickshire, CV33 9QB
For Daventry orders, please collect from:
1, Daimler Close, Royal Oak Industrial Estate, Daventry, Northamptonshire, NN11 8QJ
For Evesham orders, please collect from:
Unit 2, Asparagus Point, Asparagus Way, Vale Park, Evesham, Worcestershire, WR11 1GN 

Our Leamington Spa, Evesham and Daventry sites are open Monday – Friday 09:00 to 17:00 and Saturday 09:00 to 13:00.

No. You can order any number of items you want, at any value.

Orders placed before 3pm on any working day will be available for collection on the following working day. Wherever possible, we will contact you once the order has been processed to agree collection.

We supply box packs which are discounted from buying the items individually.

Most of our customers use our online ordering service by visiting our Box Shop at www.squabstorage.co.uk. It is a quick, easy and secure way to order and pay for the items you require. However, if you have any queries for our team, you can call our offices on the following numbers:

Leamington Spa – 01926 882282
Daventry – 01327 760137
Evesham – 01386 577477

No. Currently, we do not offer a delivery service.
For Leamington Spa orders, please collect from:
Squab Hall, Harbury Lane, Bishops Tachbrook, Leamington Spa, Warwickshire, CV33 9QB
For Daventry orders, please collect from:
1, Daimler Close, Royal Oak Industrial Estate, Daventry, Northamptonshire, NN11 8QJ
For Evesham orders, please collect from:
Unit 2, Asparagus Point, Asparagus Way, Vale Park, Evesham, Worcestershire, WR11 1GN 

Our Leamington Spa, Evesham and Daventry sites are open Monday – Friday 09:00 to 17:00 and Saturday 09:00 to 13:00.

No. You can order any number of items you want, at any value.

Orders placed before 3pm on any working day will be available for collection on the following working day. Wherever possible, we will contact you once the order has been processed to agree collection.

We supply box packs which are discounted from buying the items individually.

There is no limit.

Anything that is approximately 16kg – so a book box, banker’s box or bin liner for instance.

Windowed envelopes are fine but plastic wallets and inserts can’t be shredded.

Approximately 16kg.

Due to health and safety requirements you won’t be able to enter our shredding facility whilst your documents are shredded. However, we will be able to provide you with a certificate of destruction after shredding has taken place.

We don’t usually collect the shredding, but you can deliver to any of our sites.

Each bag costs £7.00 including VAT to shred.

There is no limit.

Anything that is approximately 16kg – so a book box, banker’s box or bin liner for instance.

Windowed envelopes are fine but plastic wallets and inserts can’t be shredded.

Approximately 16kg.

Due to health and safety requirements you won’t be able to enter our shredding facility whilst your documents are shredded. However, we will be able to provide you with a certificate of destruction after shredding has taken place.

We don’t usually collect the shredding, but you can deliver to any of our sites.

Each bag costs £7.00 including VAT to shred.

Yes. We have surveillance cameras on the site but this will be entirely at your own risk.

You will need a UK category B driving licence.

We’ll require your drivers summary which is obtained using the DVLA website “Share my Licence” facility. By following this online form you’ll receive a code which is valid for three weeks. You’ll need to bring a print out of this with you on the hire day. This code will be used, along with the last 8 digits of you licence number. Any endorsements will be confirmed and kept with the hire agreement. We can verify your details on your behalf by calling the DVLA premium rate number 0906 139 3837, however this is charged at 51p per minute. Please note – this should be done no more than three days’ prior to your first day of hire.

You are able to hire a van providing you have no more than six points on your licence in the last five years.

Yes, the age range for hiring one of our vans is 23-70 years old.

All of our vehicles require a deposit of £250.00, which is payable on or before the day of hire. This is refunded in full once the vehicle is returned, assuming there are no damage or refuelling costs to be deducted.

If returned later than one hour you will be charged at the full rate of another days’ hire. If returned within the hour a £15.00 penalty will be applied. The reason for these charges is because it prevents other bookings that may have been made.

Please follow the instructions from the vehicle pack in the glove compartment.

The excess is £750.00 for drivers aged 25 to 70.
For drivers aged 23-24, there is an excess of £1,150.00

Yes – the vehicle is limited to 62mph/100km and 50mph on single carriage and dual carriage ways. Please note that due to the speed restriction it is illegal to drive in the outside lane of a motorway.

9ft 5” – there’s a height indicator in the van.

We prefer to have Photo ID card but we can accept a valid UK passport.

It is usually the local council who deal with this matter. Telephone numbers are different for each area so it’s best to contact a telephone directory company for numbers in your area.

Yes. We have surveillance cameras on the site but this will be entirely at your own risk.

You will need a UK category B driving licence.

We’ll require your drivers summary which is obtained using the DVLA website “Share my Licence” facility. By following this online form you’ll receive a code which is valid for three weeks. You’ll need to bring a print out of this with you on the hire day. This code will be used, along with the last 8 digits of you licence number. Any endorsements will be confirmed and kept with the hire agreement. We can verify your details on your behalf by calling the DVLA premium rate number 0906 139 3837, however this is charged at 51p per minute. Please note – this should be done no more than three days’ prior to your first day of hire.

You are able to hire a van providing you have no more than six points on your licence in the last five years.

Yes, the age range for hiring one of our vans is 23-70 years old.

All of our vehicles require a deposit of £250.00, which is payable on or before the day of hire. This is refunded in full once the vehicle is returned, assuming there are no damage or refuelling costs to be deducted.

If returned later than one hour you will be charged at the full rate of another days’ hire. If returned within the hour a £15.00 penalty will be applied. The reason for these charges is because it prevents other bookings that may have been made.

Please follow the instructions from the vehicle pack in the glove compartment.

The excess is £750.00 for drivers aged 25 to 70.
For drivers aged 23-24, there is an excess of £1,150.00

Yes – the vehicle is limited to 62mph/100km and 50mph on single carriage and dual carriage ways. Please note that due to the speed restriction it is illegal to drive in the outside lane of a motorway.

9ft 5” – there’s a height indicator in the van.

We prefer to have Photo ID card but we can accept a valid UK passport.

It is usually the local council who deal with this matter. Telephone numbers are different for each area so it’s best to contact a telephone directory company for numbers in your area.

Gas cylinders and/or flammable liquids cannot be transported in our vehicles as they are not covered under our insurance, so alternative arrangements will need to be made. Equipment such as garden mowers and chainsaws should be drained of all liquids beforehand.

This is a tricky question but if you decide to pack the box yourself then we cannot guarantee how well you have packed it. So if the box is seen to make it from the collection address to the delivery address without any visible damage but something inside the box is broken then our removal insurance won’t cover that damage. However, if the box is dropped or damaged during transit e.g. a chair leg was to goes through the box and damages the contents then our removals insurance would provide cover as this comes down to the way we have loaded and transported the goods.

We ask for a 30% deposit on booking and the final balance a few days prior to moving day. Please note, your payment is protected by the Advanced Payment Guarantee (APG) Scheme.

Yes! It is always best if you have a clear idea of where you want your furniture to be placed. Our staff will endeavour to arrange the rooms to your liking but will not have the time to continually rearrange your room.

Unless the loft has a fitted loft ladder and is boarded out and lit, our insurance does not cover our staff for this activity.

Providing the unit is sturdy enough then light items such as clothing, bedding etc. can be left in. Please remove any books, magazines, breakable items etc. Self-assembly furniture does not respond well to moving so this type of furniture must only be moved while completely empty.

We dismantle and reassemble standard sized beds. Unless agreed at the quotation stage all other items need to be dismantled and ready to move prior to our arrival. If agreed at the quotation stage our staff will carry out dismantling and re-assembling to the best of their ability. It is essential that we know what is required at the quotation stage to allow for the necessary resources and equipment to be provided.

Bookings are taken on a first-come, first-served basis and the more notice, the better, but you would normally expect to book 7-14 days prior to moving day.

The majority of our customers live in the Warwickshire area but we can carry out moves to anywhere in the world.

We operate a range of vehicles from 3.5 ton vans up to 18 ton purpose built removal vehicles. Please let us know if there is difficult access at either address as this will allow us to plan your move with smaller vehicles or make the necessary arrangements to tranship your goods.

Why not ‘Meet the Fleet’?
Part One
Part Two
Part Three
Part Four

Gas cylinders and/or flammable liquids cannot be transported in our vehicles as they are not covered under our insurance, so alternative arrangements will need to be made. Equipment such as garden mowers and chainsaws should be drained of all liquids beforehand.

This is a tricky question but if you decide to pack the box yourself then we cannot guarantee how well you have packed it. So if the box is seen to make it from the collection address to the delivery address without any visible damage but something inside the box is broken then our removal insurance won’t cover that damage. However, if the box is dropped or damaged during transit e.g. a chair leg was to goes through the box and damages the contents then our removals insurance would provide cover as this comes down to the way we have loaded and transported the goods.

We ask for a 30% deposit on booking and the final balance a few days prior to moving day. Please note, your payment is protected by the Advanced Payment Guarantee (APG) Scheme.

Yes! It is always best if you have a clear idea of where you want your furniture to be placed. Our staff will endeavour to arrange the rooms to your liking but will not have the time to continually rearrange your room.

Unless the loft has a fitted loft ladder and is boarded out and lit, our insurance does not cover our staff for this activity.

Providing the unit is sturdy enough then light items such as clothing, bedding etc. can be left in. Please remove any books, magazines, breakable items etc. Self-assembly furniture does not respond well to moving so this type of furniture must only be moved while completely empty.

We dismantle and reassemble standard sized beds. Unless agreed at the quotation stage all other items need to be dismantled and ready to move prior to our arrival. If agreed at the quotation stage our staff will carry out dismantling and re-assembling to the best of their ability. It is essential that we know what is required at the quotation stage to allow for the necessary resources and equipment to be provided.

Bookings are taken on a first-come, first-served basis and the more notice, the better, but you would normally expect to book 7-14 days prior to moving day.

The majority of our customers live in the Warwickshire area but we can carry out moves to anywhere in the world.

We operate a range of vehicles from 3.5 ton vans up to 18 ton purpose built removal vehicles. Please let us know if there is difficult access at either address as this will allow us to plan your move with smaller vehicles or make the necessary arrangements to tranship your goods.

Why not ‘Meet the Fleet’?
Part One
Part Two
Part Three
Part Four

Can’t find what you’re looking for?

Get in touch with our team to get more information.

Call 0345 4680 160
Send a message