Find answers to our most frequently asked questions.

You’ll find the answers to some of our most frequently asked questions below. Simply select the relevant service. If you can’t find the answer you’re looking for, please get in touch and we’ll be happy to help.

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  • In the interests of everyone’s safety, storage of the following items is not permitted:
    • Food or perishable goods – unless securely packed so protected from vermin
    • Living plants or living creatures
    • Combustible or flammable materials or liquids
    • Explosives, weapons or ammunition
    • Chemicals, radioactive materials, biological agents
    • Toxic waste, asbestos or any other materials of a dangerous nature
    • Items that emit any fumes or odour
    • Illegal goods
    • Compressed gases
  • Should you have any doubt about any item you are considering storing, please ask a member of our staff.

We ask all of our customers to pay via our AutoBill function. AutoBill is similar to the service provided by Direct Debit. Unfortunately we do not accept cash, or cheques.

We do provide competitively priced contents cover for your items whilst in store (priced on a per £1000 of coverage per 4 week rental period starting with a minimal coverage of £5000). With the contents cover that you can purchase with Squab, all of your  goods in our storage facilities are insured against most major risks – fire, theft due to forced entry, flood and water damage, impact by aircraft.

In many cases, household insurance may cover individual items against “accidental damage” whilst in store – it’s worth checking with your insurer.

We also ask all of our self-storage customers to sign a contents coverage declaration when they move into store.

Our policy is that you pay for the storage you use. We provide you with a padlocks, and your security fob when you move in (and ask for them to be returned at the end of the stay). We do ask that all customer goods have some form of contents protection/insurance when they are staying with us – this can be provided by ourselves and the price will depend on the value of the goods in store.

With other storage companies you may also incur charges when you leave the store, finding that you need to give several weeks’ notice, or even pay “out of store charges”. Again, we do not impose any exit charges.

Please also be aware that if you have participated in our 50% off the first 8 weeks offer the minimum stay required to participate in that offer is 12 weeks. If you move out prior to the end of the 12 weeks you will be liable for incremental fees representing the equivalent price had you not participated in the offer.

 

We always try to offer each and every customer the best value for money – this is already reflected in our prices. We are aware that lots of storage businesses may offer a variety of discounts to start with but you will quickly discover that over a longer period of time your rental charges increase.

We’re happy to offer a 5% discount for payment of the first six months in advance and 10% for the first 12 months paid in advance.

At certain sites and during certain periods we may also offer 50% off the first 8 weeks offer. The minimum stay required to participate in that offer is 12 weeks. If you move out prior to the end of the 12 weeks you will be liable for incremental fees representing the equivalent price had you not participated in the offer.

You only pay for the storage you use, but we usually ask for seven days’ notice to allow us time to close your account.

Please also be aware that if you have participated in our 50% off the first 8 weeks offer the minimum stay required to participate in that offer is 12 weeks. If you move out prior to the end of the 12 weeks you will be liable for incremental fees representing the equivalent price had you not participated in the offer.

We usually ask for a day’s notice before you want your storage to allow us to have the contract ready for when you arrive, but in the event of short notice we will always have some storage space available for you.

    • Always use good quality boxes
    • Always fill boxes to capacity to prevent boxes collapsing
    • Heavy items e.g. Books, CDs and LPs should be packed into small boxes, making them easier to lift and carry
    • Garden equipment should be cleaned before storing
    • Always load the heavy items first and put the lighter items on top
    • Never load heavy items onto soft furnishing
    • Always place protective coverings on all furniture
    • Always stack pictures and mirrors on their ends, never lay them flat
    • Try to distribute the weight evenly (for crate/mobile customers only)
    • Dismantle any furniture where possible to maximise your loading space
    • Do not load wet/damp items
    • Do not load essential items, e.g. keys and passports
  • It is advisable to make an inventory and you will need to know which unit to request should you need to access anything. Please don’t hesitate to get in touch if you need further advice.

Yes! We make every effort to ensure our warehouse is safe, clean and secure. Our sites have 24 hrs digital CCTV and intruder and fire alarms linked to the police/fire services. All self-storage units are individually alarmed too.

We don’t mind anyone accessing your unit as long as you have provided us with written permission i.e. an email or letter. We will reserve the right to turn anyone away from accessing unless we are happy that they are approved and can provide identification.

There’s a minimum of one day and no maximum, which means that we charge you up until the day that you are in store providing you with the fairest pricing policy we possibly can.

Please also be aware that is you have participated in our 50% off the first 8 weeks offer the minimum stay required to participate in that offer is 12 weeks. If you move out prior to the end of the 12 weeks you will be liable for incremental fees representing the equivalent price had you not participated in the offer.

Please let us know as soon as possible if you don’t wish to use the storage. We won’t make any cancellation charges but we would ask that you give us as much notice if you using the mobile trailer service as it will enable us to fulfil another booking if required.

Unfortunately we are unable to provide you with assistance for unloading/loading the container, however we can provide you with a quotation for moving the goods in to store.

You can access your storage 8am-8pm, seven days a week.

All storage is within an environmentally/humidity-controlled warehouse which is fire and intruder alarmed. We always encourage you to come and take a look at the warehouse – just drop in during our office hours, no need to phone ahead!

Our self-storage units come in a range of sizes, from smaller locker size to double garage size. For specific dimensions, please get in touch.

 

Click here to view our handy hints for moving into store.

  • In the interests of everyone’s safety, storage of the following items is not permitted:
    • Food or perishable goods – unless securely packed so protected from vermin
    • Living plants or living creatures
    • Combustible or flammable materials or liquids
    • Explosives, weapons or ammunition
    • Chemicals, radioactive materials, biological agents
    • Toxic waste, asbestos or any other materials of a dangerous nature
    • Items that emit any fumes or odour
    • Illegal goods
    • Compressed gases
  • Should you have any doubt about any item you are considering storing, please ask a member of our staff.

We do provide competitively priced contents cover for your items whilst in store (priced on a per £1000 of coverage per 4 week rental period starting with a minimal coverage of £5000). With the contents cover that you can purchase with Squab, all of your  goods in our storage facilities are insured against most major risks – fire, theft due to forced entry, flood and water damage, impact by aircraft.

In many cases, household insurance may cover individual items against “accidental damage” whilst in store – it’s worth checking with your insurer.

We also ask all of our self-storage customers to sign a contents coverage declaration when they move into store.

We always try to offer each and every customer the best value for money – this is already reflected in our prices. We are aware that lots of storage businesses may offer a variety of discounts to start with but you will quickly discover that over a longer period of time your rental charges increase.

We’re happy to offer a 5% discount for payment of the first six months in advance and 10% for the first 12 months paid in advance.

At certain sites and during certain periods we may also offer 50% off the first 8 weeks offer. The minimum stay required to participate in that offer is 12 weeks. If you move out prior to the end of the 12 weeks you will be liable for incremental fees representing the equivalent price had you not participated in the offer.

We usually ask for a day’s notice before you want your storage to allow us to have the contract ready for when you arrive, but in the event of short notice we will always have some storage space available for you.

Yes! We make every effort to ensure our warehouse is safe, clean and secure. Our sites have 24 hrs digital CCTV and intruder and fire alarms linked to the police/fire services. All self-storage units are individually alarmed too.

There’s a minimum of one day and no maximum, which means that we charge you up until the day that you are in store providing you with the fairest pricing policy we possibly can.

Please also be aware that is you have participated in our 50% off the first 8 weeks offer the minimum stay required to participate in that offer is 12 weeks. If you move out prior to the end of the 12 weeks you will be liable for incremental fees representing the equivalent price had you not participated in the offer.

Please let us know as soon as possible if you don’t wish to use the storage. We won’t make any cancellation charges but we would ask that you give us as much notice if you using the mobile trailer service as it will enable us to fulfil another booking if required.

All storage is within an environmentally/humidity-controlled warehouse which is fire and intruder alarmed. We always encourage you to come and take a look at the warehouse – just drop in during our office hours, no need to phone ahead!

Click here to view our handy hints for moving into store.

We ask all of our customers to pay via our AutoBill function. AutoBill is similar to the service provided by Direct Debit. Unfortunately we do not accept cash, or cheques.

Our policy is that you pay for the storage you use. We provide you with a padlocks, and your security fob when you move in (and ask for them to be returned at the end of the stay). We do ask that all customer goods have some form of contents protection/insurance when they are staying with us – this can be provided by ourselves and the price will depend on the value of the goods in store.

With other storage companies you may also incur charges when you leave the store, finding that you need to give several weeks’ notice, or even pay “out of store charges”. Again, we do not impose any exit charges.

Please also be aware that if you have participated in our 50% off the first 8 weeks offer the minimum stay required to participate in that offer is 12 weeks. If you move out prior to the end of the 12 weeks you will be liable for incremental fees representing the equivalent price had you not participated in the offer.

 

You only pay for the storage you use, but we usually ask for seven days’ notice to allow us time to close your account.

Please also be aware that if you have participated in our 50% off the first 8 weeks offer the minimum stay required to participate in that offer is 12 weeks. If you move out prior to the end of the 12 weeks you will be liable for incremental fees representing the equivalent price had you not participated in the offer.

    • Always use good quality boxes
    • Always fill boxes to capacity to prevent boxes collapsing
    • Heavy items e.g. Books, CDs and LPs should be packed into small boxes, making them easier to lift and carry
    • Garden equipment should be cleaned before storing
    • Always load the heavy items first and put the lighter items on top
    • Never load heavy items onto soft furnishing
    • Always place protective coverings on all furniture
    • Always stack pictures and mirrors on their ends, never lay them flat
    • Try to distribute the weight evenly (for crate/mobile customers only)
    • Dismantle any furniture where possible to maximise your loading space
    • Do not load wet/damp items
    • Do not load essential items, e.g. keys and passports
  • It is advisable to make an inventory and you will need to know which unit to request should you need to access anything. Please don’t hesitate to get in touch if you need further advice.

We don’t mind anyone accessing your unit as long as you have provided us with written permission i.e. an email or letter. We will reserve the right to turn anyone away from accessing unless we are happy that they are approved and can provide identification.

Unfortunately we are unable to provide you with assistance for unloading/loading the container, however we can provide you with a quotation for moving the goods in to store.

You can access your storage 8am-8pm, seven days a week.

Our self-storage units come in a range of sizes, from smaller locker size to double garage size. For specific dimensions, please get in touch.

 

Can’t find what you’re looking for?

Get in touch with our team to get more information.

Call 0345 4680 160
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